Correction: Ref. - How to change a service PO, ticked to recharge & service SI is made
How to change the quantity or value on a Service PO which has been received and is ticked to recharge and recharge SI is made.
Issue
A service PO was made with the recharge option ticked & accounting has made the recharge SI, however, the service PO value is incorrect. As the SI is made there is now no SO to allow a correction.
Resolution
Ask the accounts department to credit the SI.
Working in the Ref, open the service PR document and then go to Functions, Undo Receipt.
If the undo function does not work, post a reply within your support ticket stating this.
Escape back to the Ref.
Open the Service table and untick any service lines in the lower section. In the upper section, mark the PO as Invalid by ticking the option box.
If Invalid is not visible you may have to add the column using function Show Column (right click on any header).Whilst still in the Service table use function Update Purchase Order.
Start again with a new service PO.
Steps
- Credit the SI
- Undo the service PR
- Untick service lines
- Mark service PO invalid
- Update PO
- Make new service PO
v0.01, MPE, 17/11/2022
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